John Lewis

Had two lovely ladies from the baby section on top floor (didn't catch their names but both in their 40s I would say) help me pick a car seat for my daughter! Even though I didn't have an appointment they took lots of time to show me what options i had and showed me how to safely strap in my little girl. They were both very knowledgeable even though one of them was still going through training she was excellent as well! Super helpful and would definitely recommend if anyone needed guidance on what car seat! (They also didn't put any pressure on me to buy a car seat then and there) Coming from the lady with the baby who had the iggle piggle toy 😊

If High Street retail is to survive, it needs to do a better job than this branch of JL. Many items e.g. (presumably) expensive Lego sets and other items without a displayed price. Generally untidy. One till on each floor open. Waited 20 minutes while one customer was served. Gave up. Changed floors. 2 tills open. I was next! But a problem meant both members of staff spent 10 minutes fiddling with that till. Just before I dumped my purchases, I was served. Poor.

Never felt humiliated in my life like I did in this store. Purchased an item, had the receipt, upon leaving the store alarm went off, I walked back in as I knew I stole nothing however THREE men ran, yes ran! towards me. Only for one to apologize when they realized that the cashier did not do their job to remove the sensor on item. I’m not one to feel profiled, but Why these three men did not run towards other ethnicity when the store alarm went off. Three men!!!. All I purchased was cream worth £40. Truly appalled. Be so aware of sensors on products, and ensure cashier remove them before leaving stores.

JLP, I love you as a shop and a concept, but you need to staff up for busy times. Your Oxford store is understaffed at key busy times and for the first time ever, I left my intended purchases on a display next to the "Pay Here" queue and left the store. One item I needed and was the reason for my visit. But after I waited in line for about 10 minutes on the 3rd floor, while the single assistant scrolled through another customers phone, I decided to try the ground floor as the queue was only getting bigger on floor 3. Your ground floor did have two assistance working, with a queue of 15 people, but I gathered the line would faster with double the staff. How wrong I was, one of the assistance had an issue that they couldn't deal with and called on her colleague for help, bring the line to a stand still. As the this queue got bigger and bigger, no one from the shop floor came to help and now having spend half an hour queuing in your store to pay, I lost the will to live, placed my purchases safely on a display stand and escaped, which probably cost you around £200.00 in lost takings! You need to do better or drive your footfall further on line.

I purchased a Sony A95L TV from John Lewis in August 2024, and when it developed smear marks in December, I logged a complaint with photo evidence. After weeks of delays, ICTV (their initial service provider) went out of business, and John Lewis reassigned JF Associates, who confirmed the TV was unrepairable and needed replacing. However, they later reversed this decision, and JF Associates performed a procedure on Sony’s instructions that failed and scratched my screen. Despite reporting this with evidence, John Lewis and JF Associates ignored the damage, closed my case, and refused responsibility. On 13th February, John Lewis promised to send an email for me to submit proof but never followed up. This experience has been a nightmare—full of delays, broken promises, and complete lack of accountability. Avoid John Lewis if you expect them to honour warranties or handle complaints fairly!